Frequently Asked Questions

Answer: Open Box Medical stands out as a one-stop destination for a diverse range of medical equipment, including used, open-box, and brand-new products. Our extensive inventory caters to different preferences and budgetary considerations. Our dedication to customization, equipment quality, and sanitation sets us apart as we understand the unique requirements of each healthcare setting and individual, making us a reliable choice for your medical equipment needs.
Answer: We provide a personalized touch by having a team of expert Assistive Technology Professionals (ATPs) who guide customers through the selection process. Our ATPs also have the expertise to tailor certain products, ensuring a personalized and comfortable fit.
Answer: Yes, we offer a complimentary video call service to bridge the gap for those unable to visit in person. Our dedicated team ensures a thorough understanding of mobility requirements, guaranteeing a seamless and personalized experience.
Answer: All items in our inventory undergo thorough inspection, testing, and refurbishment to meet or exceed industry standards. Our commitment to quality ensures that every piece of equipment from Open Box Medical is reliable and delivers optimal performance.
Answer: We take sanitation seriously. Before any equipment is sold, it undergoes a meticulous sanitization process to meet the highest hygiene standards. This extra step provides peace of mind to our customers, knowing they are receiving a top-quality product that is thoroughly cleaned and sanitized.
Answer: We provide a 30-day warranty on all our medical equipment. If you encounter any issues, give us a call at (818) 896-8772. If you're within our service area, we'll promptly schedule a visit from a repair technician to diagnose and fix the problem. For those outside our service area, we'll guide you on how to send the item back or arrange for a technician if possible. It's important to note that the warranty becomes void if you transfer ownership, misuse the equipment, damage it accidentally, subject it to normal wear and tear, or use it in a way that voids the original manufacturer's warranty.
Answer: Open Box Medical is your local solution for selling open box or used medical equipment. We are located in Southern California, and we specialize in purchasing a variety of items, from electric wheelchairs to hospital beds. Simply contact us at [email protected] with pictures and details about your equipment, and we'll provide a competitive quote. Our hassle-free process includes equipment pickup or shipping, ensuring a smooth transaction. Choose Open Box Medical for a convenient and reliable way to sell your used medical equipment. For more info about selling your medical equipment click here.
Answer: Open Box Medical is your trusted source for used medical equipment in the Los Angeles area. Whether you're in search of wheelchairs, hospital beds, or other medical equipment, we offer a wide range of products to meet your needs. Open Box Medical not only provides top-notch open box and used medical equipment but also goes the extra mile to make your experience convenient. We offer free local white glove delivery and complimentary freight shipping on select products, ensuring convenient access to quality medical equipment from the comfort of your home. We welcome customers to explore our extensive inventory firsthand at our warehouse in Pacoima. If you prefer, take advantage of our online shop to browse and purchase the used medical equipment you need.
Answer: Our online catalog showcases a diverse range of used hospital beds, including electric and semi-electric options located in the Los Angeles area. You can easily find products in your vicinity. Each listing includes detailed descriptions, condition reports, and photos. Additionally, we offer personalized customer service to assist you with shipping options and any queries you may have about the products.
Answer: Explore our selection of used manual wheelchairs located in the Los Angeles area through our user-friendly website. Our listings include various models from trusted brands, each accompanied by a comprehensive condition report, specifications, and real images. You can also contact our customer service team for advice on the best wheelchair to suit your needs, and we offer convenient delivery services.
Answer: Discover a variety of used electric wheelchairs located in the Los Angeles area on our site. Each product page provides detailed information about the wheelchair's features, battery life, and overall condition. For your peace of mind, we thoroughly test each electric wheelchair to ensure it meets our quality standards before listing.
Answer: Our collection of used mobility scooters located in the Los Angeles area includes compact, travel-friendly models, as well as larger, more robust designs. You can filter your search by condition, model, and price range on our website. We also offer a detailed buying guide for each model, highlighting key features and providing maintenance history.
Answer: Our website is a hub for various used rehab equipment located in the Los Angeles area. You can use our advanced search filters to find specific types of equipment in your area. Each listing includes extensive product details, usage history, and more to ensure you make an informed decision.
Answer: Find a range of used patient lifts, including electric and manual patient lifts located in the Los Angeles area on our website. We provide in-depth product descriptions, weight capacity information, and user manuals to assist with your selection.
Answer: Our selection of used wheelchair ramps includes portable and modular options suitable for different environments. Use our website to find ramps available in your area and check each product's length, width, weight capacity, and material specifications. We also offer advice on choosing the right ramp for your specific needs.
Answer: Browse through our range of used walkers, including knee scooters, walkers, and rollator models located in the Los Angeles area. Detailed product descriptions include the walker's features, height adjustability, and condition. Our website helps you find the right walker for you, and our customer support team is available to assist you.
Answer: We offer a variety of used shower chairs located in the Los Angeles area, with different features like adjustable heights, and arm supports. Each listing provides detailed specifications, material information, and safety features. Our website allows you to locate our available chairs, and we guide selecting the most suitable shower chair for your needs.
Answer: Our selection of used oxygen concentrators located in the Los Angeles area, includes various models with different flow rates and sizes. The product pages offer detailed descriptions, including the concentrator's condition, hours of use, and more. Use our website to find options near you, and benefit from our expert advice on choosing the right concentrator for your requirements.