Last updated 09/10/2021
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us. Please see below for more information on our return policy.
All returns must be postmarked within 30 days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
To return an item, please email customer service at [email protected] to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, include your proof of purchase and mail your return the following address:
Open Box Medical
10725 San Fernando Rd, Pacoima, CA 91331
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
After receiving your return and inspecting the condition of your item, we will process your return/exchange. Please allow at least 15 business days from the receipt of your item to process your return/exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
The following items cannot be returned or exchanged:
- Custom equipment
- Ultralightweight wheelchairs
- Sport wheelchairs
- Wheelchair cushions
- Lift Chairs with custom fabrics and/or heat and massage
- Bath safety equipment
- Wound care
- Orthopedic supplies
For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.
- A 28% restocking fee will be charged for all returns.
- Sale items are FINAL SALE and cannot be returned.
- Product must be unused, clean and not damaged
- Original packaging and materials intact (i.e. instructions, warranty information)
- Return shipping costs are the responsibility of the customer
If you have any questions concerning our return policy, please contact us at:
818 896 8772